SunSystems & Proactis Training

What is the ongoing training need?

When a project has just gone live, people know why things are done the way they are and know what needs to be done to make things work. However, as time goes by, new people join the organisation and knowledge and skills can be lost.

There are also a number of tasks that are not everyday activities where you would benefit from a little training. Sometimes these are annual tasks, sometimes they result from, say, organisational change. Things like creating a new Journal Type or introducing a new Analysis dimension are fine when you are right in the thick of the project but might be more challenging a year or so later.

People, by their nature, won't stop and take time to make changes unless they have to. If they can manage, they will carry on. With SunSystems it is important to remember that it is highly adaptable. There is no need to work around the system, it is better to assume that it can adapted to fit your needs. And, sometimes, a day or two spent on training will save days and weeks of your time. It improves the level of service that the system provides.

Should training be based on your SunSystems setup?

Most clients prefer SunSystems training delivered using their own reference data and example transactions. It saves a lot of time, makes it easier to remember and easier to apply that knowledge.

If one person says cost centre and someone else says department, or if one person uses two analysis dimensions and another six, then time will be lost in translating these differences. With a packaged course you may be thrown in with other people of mixed abilities that have SunSystems set up in totally different ways.

Where should training be located?

Onsite training is usually less disruptive and less expensive. Certainly get people away from their desks and into a meeting room, but not away from the office.

Onsite training also makes it easier to enable people to log in to a training system under their own profile. That way they will see what they normally see and trainers are in a better position to relate the training to the trainee's day-to-day work.

How can we help?

Onsite training can be based on either a standard course or it can be based on an agenda that is more flexible. And for many clients this consultative approach is preferred as it focuses the course on particular training needs.

LAKE also has a role in helping you identify training needs. Most people call LAKE Support to ask a quick question; the question is answered and that jogs their memory and off they go again. From time to time, however, someone may call repeatedly and it is clear that they are struggling. On those occasions we raise the matter with your account manager who may call to offer onsite guidance and assistance.

To discuss your training requirements, please contact your account manager on the number below.

In addition to onsite training we provide public training courses.
CLICK HERE for the latest SunSystems schedule.
CLICK HERE for information on Proactis training.