LAKE SUNSYSTEMS NEWSLETTER - December 2006

Welcome to the December edition of the 2006 newsletter for LAKE Customers.

This month we feature a case study for Royal Masonic Benevolent Institution and an introduction to the SunSystems Collect debtor management system.

Also, our regular section highlighting updates to the library of Solutions has been expanded this month to include a review of 2006. Solutions provide you with answers to some of the more common queries received by LAKE Support.

Best regards

Adrian Howard
General Manager
0113 273 7788

IN THIS EDITION

Case Study:
Royal Masonic Benevolent Institution

Product Focus:
SunSystems Collect
Collect Product Tour
Download a brochure

Knowledgebase:
SunSystems 5
SunSystems 4

SunSystems Training:
Winter 2007 Training Dates
 

Royal Masonic Benevolent Institution
Selecting the Right Solution for Care and Not-for-Profit

"We looked at a number of specialist Care systems and they all had significant weaknesses...

...LAKE came to us and proved they could do what we asked. They gave us the confidence that SunSystems could handle our Billing requirements and, added to that, SunSystems has a great reputation as an accounting package."

"I have run 4 or 5 major projects for other organisations over the last 10 years and this one went as well as any project could. It was on time, on budget, and it achieved what we wanted it to...

...this has largely been due to the LAKE consultant who, I have to say, is an outstanding project liaison person. He's very knowledgeable and I was very impressed with his skill set and the support he has given us since going live"

CLICK HERE to download your copy of this news item

PRODUCT FOCUS

SunSystems Collect provides you with a debtor management system for flexible account handling, credit management and debt collection facilities. It delivers thorough analysis of debtor days and cash flow, close monitoring of debtors and the ability to track collection quickly and easily.

• Increase your cash flow
• Maximise your first pass yield in the collections function
• Save time spent on administrative tasks
• Assess a client's payment behaviour before reviewing their credit limit
• Maintain a complete history of your dealings with an account
• Automate collection diary notes & follow-up tasks
• Streamline your collection process

Using SunSystems Collect means you can reduce Days Sales Outstanding to improve cash flow, while minimising your collection costs.

Accessing debtor information

SunSystems Collect enables you to record and inquire on key aspects of debtor information, to quickly identify offending debtors and provide improved cash flow analysis. It provides:

• Maintenance of unlimited contacts, addresses and categories
• Debtor re-aging according to user defined bands
• Statistical summaries by account to improve understanding of debt situation
• Fully definable status flags
• Days Sales Outstanding (DSO) reports
• Full analysis and reporting
• Full multi-currency and euro compliance

Full drill down capability enables staff to access supporting information to make faster decisions, while encouraging customers to reduce outstanding debt - e.g. by making payments by instalment. SunSystems Collect delivers:

• The ability to view source financial transactions and allow instalment payments
• Automated transaction status updates
• Drill down to view and reprint original transaction
• Web enabled functionality

Streamlining collection activities

By streamlining collection activity through improved task management and automation, the system ensures that relevant information is delivered when and where needed. This delivers efficient processing and a reduction in debtor days, using the following facilities:

• Listing of tasks by collector, action required or diary dates
• Tracking of future activity by user or by action
• Storage of collection documents, letters, spreadsheets, etc, in a debtor note
• Management of unlimited notes against accounts
• Linking of transactions to actioned notes
• Automated reminders and statements
• Increased contact capability for dispute escalation

By delivering comprehensive, relevant, real-time customer information to the desktop, combined with proactive collection techniques, high debtor days can be banished to the past. Tighter control of debtor information and your collection processes means improved control of your business.

CLICK HERE to launch a product tour for SunSystems Collect (opens in a new Window).

CLICK HERE to download a brochure (opens in a new Window).

KNOWLEDGEBASE

NEW SOLUTIONS - DECEMBER 2006

Listed below are titles for the Solutions recently added to the online Customer portal.

SunSystems 5

• Create a new database based on an existing structure

SunSystems 4

• Create a new database based on an existing structure

To access the detail of these and other Solutions, select "Customers" from the menu bar at the top of this page and click "Login to LAKE Support Online".

The system will then display the login page which includes a facility to reset your password or register as a new user.

Once you have logged in, select "Find Solutions" from the navigation menu. Solutions are grouped together by product category.

REVIEW OF 2006

Solutions are documented guidance in response to some of the more common queries received by LAKE Support. Contact LAKE if there is a particular item you would like us to include in this knowledgebase. We welcome your comments and suggestions.

The following Solutions were created during 2006:

SunSystems 5

• Clearing an Allocation in Progress
• Exporting and Reversing SunSystems Journal(s)
• Transferring the Year End P&L Balance to the Balance Sheet
• Clearing a Password Violation
• Closing a record to prevent or warn against further postings
• Entering a serialisation for SunSystems 5
• Create a new database based on an existing structure

SunSystems 4

• Clearing an Allocation in Progress
• Resolving a Work File Error
• Entering a serialisation for SunSystems 4.2.x
• Clearing a locked user or password violation - SunSystems 4
• Reversing a payment run for SunSystems 4
• Create a new database based on an existing structure

Vision

• Clearing Locked Users in Vision 6
• Reversing the Sign of Output Values in Vision 6
• Entering a serialisation for Vision 5
• Entering a serialisation for Vision 6
• Clearing a locked user - Vision 5 & 6
• How to increase the maximum number of lines in a Vision extract - Vision 6

Proactis

• Setting or Amending your Message Subscriptions
• Appointing and Removing a Stand-In Authorisor
• Invoice Not Posted to Ledgers

SunSystems Collect

• Entering a serialisation for SunSystems Collect

SUNSYSTEMS TRAINING

Latest SunSystems Training Dates
CLICK HERE to view the current SunSystems training schedule.