Leveraging more than 30 years' experience in software and cloud implementation, we support you through each stage of your project. From planning, through training and live cutover to project closure, we help you get the most from your investment in your financial and business management solution.
We work closely with you to plan, execute and control projects, enabling us to deliver them on time and within budget.
The LAKE project approach comprises 13 stages from Project Definition through to Project Closure. These 13 stages are grouped into four key phases, as follows:
LAKE consultants work closely with key members of your team to understand your business and define your project including objectives, scope, and key reporting and analysis requirements.
LAKE leverages best practice methodology with the latest technologies to design a platform that will grow with your business.
During configuration and build, the solution is personalised and shaped in line with the agreed design.
The LAKE consultant works closely with your superusers through the configuration stage, with your team participating as much as possible to build knowledge and self-reliance.
Your superusers are trained, and work with selected users from across the business to put the new system through comprehensive acceptance testing.
Following successful testing, your superusers deliver training workshops, in which end users are guided through working examples of transactions and scenarios to ensure a smooth transition to live running.
Experienced LAKE consultants are on hand to support you during your first days of using your new solution to help make sure the project delivers on its objectives.
Ongoing support and customer care is coordinated by your LAKE Account Manager, who works tirelessly to ensure you get maximum value from your long-term investment. Customers are encouraged to provide feedback which is reviewed to ensure consistently high levels of service.
"I have been hugely impressed by LAKE and would strongly encourage other charities to engage them when considering an upgrade or new Finance system. LAKE has a way of attracting the best people and it shows in their approach. They are genuinely interested in you as a client and sincerely want to deliver the best for you."
"I have worked with LAKE on a number of previous occasions, including for complex projects. They have delivered to expectation and readily understand the challenges associated with implementing a system in an intense operational environment. A number of the team working on the Greenlink project delivered successfully on previous projects I have been associated with. I think of them as a trusted partner."
"I've really enjoyed working with LAKE. The whole team has been great. Debbie, the project manager, has been lovely, and Nathan has become very much part of our team. This project has given me the appetite to go on and add more and more to our SAP Business One solution. I see LAKE as an essential part of our future."
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