Support Services

Support through partnership

LAKE is committed to delivering excellent customer service through a positive two-way partnership. Customers are encouraged to provide feedback, which is reviewed to ensure consistently high levels of service.

Customer Success

The foundation of LAKE support services are our Customer Success packages. Services are organised into three service level tiers:

Silver
Gold
Platinum

Choose the level of service to suit your requirements and budget.

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Update Essentials

Update Essentials is a progressive new subscription service designed to keep customers of LAKE solutions up to date. It offers significant benefits in return for a simple annual subscription.

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Recent Feedback

"Dominik is always quick to help and very helpful, thank you so much for your continuous support."

"Dominik is a top GURU as always! Thank you again!"

"Excellent, quick and friendly resolution to access issue. Thanks."

"Thanks to Craig for jumping on so fast yesterday to help me with an outage. Very fast response for an urgent matter, 4th emergency service!"

"Time taken to respond to my query was incredibly quick and provided me with the information I required. Great service and response time."

"Thank god for LAKE Sevice Desk. I took a lot of time on the phone talking to Paul, even though I had no idea what I had done (as I had a splitting migraine) when the error occurred, Paul knew what to do. His knowledge was excellent and he had soon cleared up my mess. Thank you soooooooooo much."