Ongoing support is provided from our dedicated service centre where you have access to members of the same team of experienced consultants who carry out system implementations.
Customers can log and contribute to support cases by email or via our online Support Portal. WebEx is also used by members of the support team to clarify understanding of issues and help deliver rapid resolution of cases.
LAKE is committed to delivering excellent customer service through a positive two-way partnership. Customers are encouraged to provide feedback which is reviewed to ensure consistently high levels of service.
"May I thank your team for the fabulous work they did last week. It felt as though we were in very safe hands"
"Fantastic support from Cedric solving a sales invoice design issue; very much appreciated!"
"Paul saved my bacon! He was able to spot a resolution I hadn't even considered when looking at an error on a system journal."
"Craig has been amazing. He dealt with my issue in no time as always."
The LAKE support service includes access to our Customer Portal which delivers instant access to a range of services:
As a LAKE customer you will be looked after by one of our dedicated Account Managers. The role of Account Manager is to:
Even the best systems need a refresh from time to time. Companies change and software authors are regularly adding new features. The need is particularly acute when key members of your team have left the organisation.
A System Health Check helps you ensure that your system is the best it can be. The Health Check Report acts as a guide to help you and your LAKE Account Manager develop a roadmap for future improvements and enhancements to your LAKE solutions.
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