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Help Desk

LAKE Support is available Monday to Friday between the hours of 8:30am and 6pm, excluding UK Bank Holidays.

For telephone support, call 0113 273 9305. Alternatively, send an email to support@lake.co.uk


Online Support

Let us see your issue as it happens with a secure WebEx session:

WebEx

Log and track your support cases on our self-service portal:

Customer portal


Feedback

We welcome your compliments, complaints and suggestions. Please use the form below:







Recent Feedback

"great service"

"Thank you Dominik for solving the issue in a speedy manner."

"Very Quick response and answer to my issue from Craig. Many thanks."

"Quick and efficient response as always"

"Thank you to the team for rapid response to an issue we had, resolved with minimal input from us - friendly and supportive, appreciated, Thank you to all of the team."

"Big thank you to all the team for quickly responding to and resolving any issues we have"

"Continued, fast, knowledgeable and professional speed of response by the Lake team. Many thanks."

"Paul was a great help and professional from start to finish! Cheers Paul"

"Thank you for your efforts to oblige. Job done quick and minimum of time wasted."


Customer Webinars:

Infor Q&A 11.3 and SunSystems 6.4

Join us for this webinar where we showcase the key features of these important new product releases from Infor.

Agenda

  • Analyse and explore business data with functions like Drill, Expand, and Breakout without ever having to leave Excel
  • Explore the improved look and feel of SunSystems 6.4
  • Learn about the new Q&A server component and other architectural changes with both products

Date: 18th September or 17th October
Time: 12:00-13:00
Format: Live web demonstration

Register for Webinar


Upgrading to Proactis P2P 19

Agenda

  • New mobile capability combining Approver, Expense Capture, Receiptor, and Deputy in one streamlined
  • Closer integration with MS Office, allowing users to drop data out to Excel at the click of a mouse
  • Improvements in usability and look and feel
  • Changes to system maintenance and management console
  • Technology and security improvements
  • Reduced cost of ownership through regular patching, removing the need for disruptive upgrades

Date: 14th August
Time: 12:00-12:45
Format: Live web demonstration

Register for Webinar



News

Infor Q&A 11.3 Available Now

Infor SunSystems 6.4 Available Now

D.R. Collin & Son chooses SAP Business One from LAKE

Learning Curve Group choose LAKE to implement a new financial management solution based on Infor SunSystems and Proactis