LAKE Customer Website


Help Desk

LAKE Support is available Monday to Friday between the hours of 8:30am and 6pm, excluding UK Bank Holidays and over the Christmas period.

For telephone support, call 0113 273 9305. Alternatively, send an email to

Online Support

Let us see your issue as it happens with a secure WebEx session:


Log and track your support cases on our self-service portal:

Customer portal


We welcome your compliments, complaints and suggestions. Please use the form below:

Recent Feedback

"Brilliant response from Craig and fixed the issue promptly! Pleasure as always"

"The team are always quick to respond to issues and have great knowledge of the systems. I want to give a big shout to Craig who is always a pleasure to work with."

"Excellent service from Paul this morning."

"Lake support is superb, especially Craig, responsive, timely and almost always have the immediate solution."

"great service"

"Thank you Dominik for solving the issue in a speedy manner."

"Very Quick response and answer to my issue from Craig. Many thanks."

"Quick and efficient response as always"

"Thank you to the team for rapid response to an issue we had, resolved with minimal input from us - friendly and supportive, appreciated, Thank you to all of the team."

"Big thank you to all the team for quickly responding to and resolving any issues we have"

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