Support
Services
Support
Support through partnership
LAKE is committed to delivering excellent customer service through a positive two-way partnership. Customers are encouraged to provide feedback, which is reviewed to ensure consistently high levels of service.
Customer Success
The foundation of LAKE support services are our Customer Success packages. Services are organised into three service level tiers:
- Silver
- Gold
- Platinum
Choose the level of service to suit your requirements and budget.
Update Essentials
Update Essentials is a progressive new subscription service designed to keep customers of LAKE solutions up to date. It offers significant benefits in return for a simple annual subscription.
Recent Feedback
“Thanks Craig, for taking the time to fix the invoices awaiting export.”
“Great help from Dominik. Thanks”
“Excellent, quick and friendly resolution to access issue. Thanks.”
“Thanks so much Craig for sorting out my issue uploading a journal.”
“I wanted to thank Dominik for helping us, after our last system update He is very quick to help and his instructions are clear to follow. “
“Thank you, it will be immeasurably useful.”
“Dominik is a top GURU as always! Thank you again!”