LSL Property Services plc has upgraded to the latest release of Infor SunSystems and Q&A. The project was undertaken as part of a wider transformation programme aimed at securing and reshaping IT systems to reflect the changing needs of the business.
Charlie Hebbert, Group FP&A Analyst, explains their reasons for the upgrade:
“Data security was one of the biggest reasons that drove us to upgrade. Our internal audit team are keen to ensure that ERP systems are kept up to date in line with data security standards, especially when we’re introducing automation. Another factor was that our business has changed considerably in the last 12 months. Roles have changed and the structure of the company has changed. This means we were not utilizing the system to our best advantage.”
Following successful delivery of the project, Charlie Hebbert comments on the service provided by the LAKE team:
“I would like to take this opportunity to thank everyone from LAKE involved in this project. It was very well managed; it was just so seamless. We’ve worked with LAKE for many years, and their track record is unmatched. Their technical knowledge and problem-solving skills are second to none.
Now that we’re live on the new system the LAKE Service Desk and their knowledge articles feel like a huge part of the ongoing relationship. Their knowledge articles are so easy to follow; there are screenshots and step by step instructions. They are instrumental in building knowledge within the project team and helping us to provide ongoing support to colleagues internally. You type a query, a series of articles appear, and nine times out of ten you have your answer.”
About LSL
LSL is one of the largest providers of services to mortgage intermediaries and franchised estate agencies and provides valuation services to many of the UK’s largest mortgage lenders.
