Field Service
Get the right people to the right place, on time, with the parts they need with this integrated field service solution for SAP Business One from LAKE.
Workforce Scheduling and Field Service Dispatching, streamlines the management of works orders and helps you maximise utilisation rates.
Mobile Field Service Management provides field service technicians with everything they need to provide the very best in customer service.
Workforce Scheduling and Field Service Dispatching
Workforce management makes scheduling and dispatching easy. No matter if your scheduling process is manual, interactive, or fully automated, Advanced Scheduling makes dispatching easier to manage.
- Plan ad hoc and scheduled field service assignments
- See field workforce locations on a map in real time
- Plan multiple jobs simultaneously with auto-scheduling
- Check availability, assign service orders and plan the most efficient route
- View a real time map of job locations and current status of work
- Synchronise your planned assignments with staff whilst they are out in the field and receive regular status updates whilst field maintenance work is being carried out
Mobile Field Service Management
Extend the power of Workforce Scheduling and Field Service Dispatching with Mobile Field Service Management.
Empower your field workforce with everything they need to complete their jobs efficiently.
- Everything available at a glance via the mobile app
- Workflow and full work order management keeps field technicians focussed and productive
- Available both online and offline
- Record all timings and activities with ease
- Track all field service billable expenses and materials
- Electronic capture of customer's signature for completed work
- Accept new quotation requests or works orders
- Gain valuable customer feedback and rating
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